Returns, Refunds & Complaints at Florist Finsbury
Our Commitment: Fresh Flowers Guarantee in Finsbury
At Florist Finsbury, we believe every bouquet should bring joy and delight. As a trusted local flower shop serving households, offices, and businesses throughout Finsbury, we are devoted to delivering only the freshest flowers and a seamless experience. Your satisfaction is at the heart of what we do.
Damaged on Arrival Policy
We take great care in preparing and delivering your floral arrangements. However, in the rare event that your flowers arrive damaged, please inform us on the day of delivery. Damage may include wilted stems, broken blooms, or significant bruising affecting the appearance.
To help us resolve the issue quickly, we may request a photo of the delivered flowers. Once we verify the damage, we will offer you a replacement arrangement at no extra cost or discuss a refund, depending on your preference. Our aim is to put things right as swiftly as possible so you can enjoy beautiful, fresh flowers without worry.
Freshness Window: How Long Will My Flowers Last?
Florist Finsbury guarantees that your flowers will be fresh on arrival and for a minimum of five days from the time of delivery, provided you follow our care instructions. If you believe your flowers have not lasted as promised, please contact us within five days. Our expert florists hand-select each stem to ensure longevity and vibrancy for our Finsbury community.
Refunds and Replacement Options
Should you experience any issues with your flowers related to freshness, quality, or damage, we offer two resolution options:
- Replacement: We’ll arrange for a new, fresh bouquet to be delivered to you at the earliest possible time.
- Refund: If you prefer, we will process a partial or full refund depending on the circumstances. Refunds will be made to your original payment method.
We strive to resolve all queries promptly and to your satisfaction. Simply reach out with your order details and a description or photo of the issue, and our team will assist you every step of the way.
Complaints Process
Your feedback is invaluable in maintaining our high standards. If you have any concerns or complaints about our service or your floral arrangement, we encourage you to contact us as soon as possible. Our friendly team will listen carefully to understand your experience and will work to resolve any problem quickly and fairly.
For efficient service, please provide your order number and details of the issue. We treat every complaint with the utmost respect and strive to address all concerns within two working days. Your trust and repeat business are extremely important to us.
Proud to Serve Finsbury’s Local Community
Florist Finsbury is proud to serve families, individuals, and businesses across Finsbury and neighbouring areas. Our local roots mean we care deeply about delivering exceptional flowers and service every time. Thank you for choosing us as your florist; we aim to exceed your expectations with every order.
