Name: NATURE'S PALETTE
Brand: Florist Finsbury
Price: 74.50 GBP
Availability: InStock

Florist Finsbury Online Flower Delivery Terms & Conditions

Introduction

These Terms and Conditions ("Terms") govern the use of our Florist Finsbury online service for ordering flowers and related products with delivery available across Finsbury and the surrounding areas. By placing an order through our website, you agree to these Terms. We recommend that you read them carefully before submitting any orders. These Terms apply to all customers using our online flower delivery services in Finsbury and neighbouring communities.

1. Definitions

In these Terms, "we", "us", and "our" refer to Florist Finsbury. "You" refers to any customer purchasing flowers or related products through our e-commerce platform. "Website" means our online store, and "Products" refer to all items for sale through our website, including flowers, plants, and accessories.

2. Order Process

A. Placing an Order
Your order is placed when you complete the checkout process on our website. By submitting an order, you offer to purchase a product in accordance with these Terms. Orders can be placed for delivery in Finsbury and surrounding areas as indicated at checkout.

B. Order Acknowledgement
Once you place an order, you will receive an order acknowledgment on-screen and/or via a summary receipt. This acknowledgment does not constitute acceptance of your order but confirms that we have received it.

C. Order Acceptance
Order acceptance and completion of the contract between you and Florist Finsbury occurs when we dispatch your flowers or products to you. We reserve the right to refuse or cancel your order in accordance with these Terms.

D. Delivery Information
It is your responsibility to ensure that all delivery details provided are accurate and complete. We are not responsible for failed deliveries due to incorrect delivery information.

3. Product Availability & Substitution

All products are subject to availability. Should a particular flower or item be unavailable, Florist Finsbury may substitute products with items of equal or higher value and similar style and quality, ensuring your order is fulfilled in a timely manner. We will make reasonable efforts to inform you of any substantial changes.

4. Pricing & Payment

A. Prices
All prices are stated in Pounds Sterling (GBP) and include VAT, where applicable. Prices are those displayed on the website when your order is placed. We reserve the right to update pricing at any time, but such changes will not affect orders already placed.

B. Payment Methods
Payment must be made in full at the time of ordering using the payment options provided during checkout, which may include credit/debit cards and other secure online methods. No order will be processed or dispatched until payment has been received in full.

C. Security
All payment transactions are handled via secure, third-party payment processors. We do not store your payment card details on our systems.

5. Delivery Policy

A. Delivery Areas
We deliver throughout Finsbury and to neighbouring areas within the delivery radius indicated on our website. Orders placed outside these areas may be cancelled and refunded.

B. Delivery Timelines
Delivery dates and times are subject to availability and are provided as estimates. We endeavour to meet your requested delivery period but cannot guarantee exact times, especially during peak periods like Mother’s Day, Valentine’s Day, or Christmas.

C. Non-Delivery
If we are unable to deliver your order at the specified address despite reasonable efforts, for example due to no access or no response, we reserve the right to leave the flowers in a safe location nearby, leave a calling card, or return the flowers to our shop for your collection. Additional delivery attempts may incur further charges.

D. Quality
Our flowers are dispatched in the best possible condition, but delivery times can affect their freshness. Please follow care instructions to prolong their life.

6. Cancellations & Changes

A. Your Right to Cancel
You may cancel your order free of charge provided you notify us no later than 24 hours before the scheduled delivery. Cancellations made after this period may not be eligible for a refund, particularly for personalised or bespoke arrangements that have already been prepared.

B. How to Cancel or Amend
To cancel or change an order, please contact our customer service with your order details as soon as possible. We will make reasonable efforts to accommodate your request within the timeframes stated above.

C. Florist Finsbury Right to Cancel
We reserve the right to cancel your order where we have insufficient stock, if we are unable to process payment, or if you are outside our delivery area. Should this occur, we will notify you as soon as possible and refund any payments made.

7. Returns, Refunds & Complaints

A. Perishable Goods
Due to the nature of flowers and plants as perishable goods, we are unable to accept returns. However, if your flowers or products are not delivered in satisfactory condition, please contact us within 24 hours of receipt with photographic evidence, and we will do our best to resolve the issue, which may include offering a replacement or refund at our discretion.

B. Non-Perishable Items
Non-perishable goods may be eligible for return and refund in accordance with UK consumer law. Items must be returned unused and in their original condition within 14 days of receipt.

C. How to Make a Complaint
If you are unhappy with any aspect of our service or your delivered items, please get in touch with us promptly, providing your order reference and as much detail as possible so we can resolve your complaint to your satisfaction.

8. Liability

A. General
Our liability for losses you suffer as a result of us breaching these Terms or otherwise is strictly limited to the purchase price of the Product(s) you ordered. We do not exclude liability for death or personal injury caused by our negligence, fraud, or any other liability which cannot be excluded or limited under UK law.

B. Indirect Losses
We are not responsible for indirect or consequential losses that happen as a side effect of the main loss or damage, including but not limited to loss of income, profits, or data arising from the use or inability to use our website or services, including delays or non-deliveries beyond our reasonable control.

C. Force Majeure
We will not be liable for any failure to perform or delay in performance of our obligations caused by events outside our reasonable control, including natural disasters, pandemics, transport strikes, or supplier failures.

9. Intellectual Property

All content on our website, including but not limited to logos, images, text, and product designs, remain the property of Florist Finsbury and its licensors. You may not copy, reproduce, or distribute any material from our site without our express written permission.

10. Privacy & Data Protection

Your privacy is important to us. Personal information provided by you during order placement will only be used in accordance with our privacy policy and for the purposes of processing and delivering your order. We will not share your data with third parties except as required to fulfil your order or by law.

11. Governing Law & Jurisdiction

These Terms and Conditions, and any disputes arising under or in relation to them, shall be governed by and construed in accordance with the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

12. General Information

A. Severability
If any part of these Terms is found to be illegal or unenforceable, that part will be deemed deleted, and the remaining Terms shall remain in full force and effect.

B. Transfer of Rights
We may transfer our rights and obligations under these Terms to another organisation, but this will not affect your rights or obligations.

C. No Waiver
Failure by us to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.

13. Updates to These Terms

Florist Finsbury reserves the right to update or amend these Terms and Conditions at any time. Any changes will be published on our website and will apply to orders placed after the effective date of the change. Please review these Terms regularly to ensure you are familiar with the current version.

14. Applicability

These Terms and Conditions apply to all online flower delivery orders placed with Florist Finsbury across Finsbury and its surrounding areas, ensuring a clear and fair relationship is established with every customer. If you have any queries regarding these Terms, please contact us through the channels mentioned on our website.